Question 1

Can I bring a birthday cake?

Accepted Answer

YES, of course! Its not a party without cake!  Birthday cakes are only allowed with a pre-booked party package or reservation.  We can assist with storing cakes or cupcakes either in the fridge or freezer (dependant on size and space available on the day).   Please ensure your cake does not contain nuts! Please avoid Macarons as they usually contain almond flour or almond meal (nut products). No sparklers please, and Strictly no other outside food or drinks!

Question 2

Can we bring outside food or drinks?

Accepted Answer

NO outside food or drinks are permitted into the centre.   A birthday cake or cupcakes are allowed with a party booking (no nuts!). Baby food/formula and water bottles are allowed. Food for children with allergies (that cannot be catered by our cafe) will need to be approved by a manager prior to bringing it into the centre.   After Hours Parties: Please discuss this with our team as different conditions apply for private functions bringing food and drinks. See FAQs section "After Hours Private Functions" for more information.

Question 3

What parent platters and extras are available?

Accepted Answer

Parent Platters are available for pre-order, otherwise the cafe may be open throughout your event for guests to purchase food or drinks for themselves. Check out our party flyer for parent platter options. We can also arrange a parent 'drinks/coffee tab' for the day. This tab can be as free-flowing or as restricted as you like, completely personalised to your budget.   Extras such as face painting, pinatas and balloon twisting, balloon garlands are available! check out our party flyer for more information and pricing. more options can also be found on the party section of our website.

Question 4

How much is adult entry and what about siblings?

Accepted Answer

All parents of party guests are free to attend, and your group will have a reserve table in the cafe for adults to relax during the party.   There are a few options for siblings of party guests: Either their parents can pay general entry at the gate to allow them to play, with lunch available to purchase at the cafe. Otherwise, with your approval, the sibling can be added to the party (to receive lunch, games, party bag, etc.), with this cost being paid by the parent upon entry.   After Hours Parties sibling entry: See AFTER HOUR PRIVATE FUNCTION FAQs section

Question 5

Can I decorate or bring party bags/balloons?

Accepted Answer

Decorations/Balloons: YES! we encourage guests to bring fun accessories or balloons to enhance their party theme. However, we have 120 different themed packages which we offer as a STRESS-FREE party and all you have to bring is cake (please see the party section for more details or simply send us a message). But if you do wish to decorate yourself, Decorations and balloons may be set up on the cafe reserve table from the start time of your party. You will have access to the party room at the conclusion of the previous party, and will need to have your items removed prior to the start of the following party. see your party host to confirm time of room availability on the day. unfortunately early set up may NOT be available if the room is booked all day. we recommend dropping off your decorations the day before so the host can prepare the room as soon as it becomes available. The children are only in the party room for their lunch and cake celebration (usually 30 minutes into the party start time). we don't recommend parents sitting in this room as it may become overcrowed and the children sometimes become shy which doesnt allow the party host to work her magic! Please Note: Only Mounting Tack (Blu-Tack) may be used to hang decorations on the wall.   Party bags may be included in your package, however you're welcome to bring novelty toys to add to our bags or supply your own bags (please ensure NO nut products!). Party bags must be handed out as children leave to ensure no small toys or candy wrappers are taken into the play equipment.   After hours parties: Please see the 'After hours private function FAQs' section as decorating rules differ for these events! woohoo!

Question 6

What happens during our party?

Accepted Answer

Please speak with one of our party team to discuss the run down of the package you have booked. Each party package runs differently. if you would like your party run a certain way, please discuss with our team and we'll do our best to accommodate where possible.   We're available either via phone 0405 982 135 or via our Facebook page   Basic Party Package: Unhosted, held in the Cafe for kids and adults  Hosted Party Package: Hosted with games, party room for kids food, snacks, drinks and lolly bags Hosted Themed Party Package:Hosted with games, party room for kids food, snacks, drinks, lolly bags and a themed backdrop, cake stand and party supplies. After Hours Private Hosted Themed Party: Fully staffed and hosted with games, full venue hire, kids food, snacks, drinks, lolly bags and a themed backdrop, cake stand and party supplies. After Hours Private Hire Only: Cafe Staffed only, full venue hire   Staff Areas restricted at all times, regardless of package booked

Question 7

How do i leave feedback about my party?

Accepted Answer

Positive or constructive, we want to hear it!   Happy? Best day of your child's life? Fallen in love with your party host because she was THAT AWESOME? Planning to book for next year? We want to hear about it!  shout it from the rooftops on Facebook or Google, or even just shoot us a private message to bigtopplayhouse@yahoo.com so we can thank our team for their hard work. A public review helps our local family business to grow, and is one of the best ways to thank your party host!   Not so happy? something went wrong? Email us! bigtopplayhouse@yahoo.com During your party, staff are always happy to help with any questions or concerns to ensure you're enjoying the special day. if something isn't going the way you planned, speak with your party host or the duty manager so we can work with you to improve your experience. Remember, we can't fix a problem we don't know about so keep up communication with your party host to ensure your party is just the way you like it.  We have procedures in place for many reasons (time management, safety, etc.), and your host will run through our party run plan for the day at the start of your event. at the conclusion of your event, your party host (or a cafe attendant) will ask if you enjoyed the party... this is the perfect time to share any feedback. especially if you had an AWESOME time or even if you think we could improve in some areas. we're here to listen and get better!

Question 8

How much is the deposit?

Accepted Answer

To secure a party/event booking, a deposit of $50 is required or $100 deposit for private hire. Payment can be made either via over the phone, bank transfer or in store. This deposit is deducted from the total cost of the party, with the remaining payment due on the party day. This deposit is strictly NON-REFUNDABLE BUT 100% TRANSFERABLE.

Question 9

How do I book a party package?

Accepted Answer

Simply call our friendly Event Coordinator on 0405982135. Alternatively, email or message us on Facebook or through our website!   Details we'll need - Date/Time Preference? (subject to availability) Name? Phone Number? Birthday Child's Name & Age? Approx. Number of Guests? $50 Deposit to Lock in your Booking or $100 Deposit for Private Parties (non-refundable but 100% transferable)   Once you've secured a party spot and paid the deposit, send out invitations and get ready to celebrate. Either print off the invitation templates provided on our website, or provide your own. Don't forget to remind your guests to bring their socks

Question 10

When do I need to confirm party details?

Accepted Answer

Forgot to add something? We will do our absolute best to accommodate, although unfortunately, any changes made closer to your party will be subject to availability. You will also need to notify staff of any food allergies or special requests during this confirmation.   Payments can be made before your party with receipts sent through and with final payment made preferably 2 days before your party. Any extras such as coffee tab or extra children, can be paid on the day of your event. If you have any questions or concerns, please speak to our friendly party coordinator. Any outside hire or special requests/services may require payment ahead of time. Your party coordinator will notify you of this upon booking. We accept cash, card, bank transfer

Question 11

What if I have less than the minimum kids? can I still choose a party package?

Accepted Answer

Yes, if you have less than the minimum kids and you would still like to book one of our party packages, you can still do so. Just let us know at time of booking.

Frequently asked

party questions