Party Booking & Deposit
Can I bring a birthday cake?
YES, of course! Its not a party without cake!
We can assist with storing cakes or cupcakes either in the fridge or freezer (dependant on size and space available on the day).
Please ensure your cake does not contain nuts!
Please avoid Macarons as they usually contain almond flour or almond meal (nut products)
Can we bring outside food and drinks?
Yes. Parties booked outside trading hours (private functions) are welcome to bring along their own outside food and drinks.
ALL outside food, drinks, decorations and supplies must be removed or disposed of by you (example: outside pizza boxes or drink cartons are to be taken with you when the event is over). You are welcome to set up a cake table or buffet table, although please ensure NO food or drinks are taken into the play areas.
We take no responsibility for any food or drinks provided by you.
Please avoid Macarons as they contain almond flour or almond meal (nut products).
Feel free to contact our staff if you have an questions regarding your event.. 07 5665 9645
What parent platters and extras are available?
After Hours private party packages include 1x FREE mixed hot platter for the parents to enjoy. you're welcome to add extra platters from our party flyer menu (ordering 4 or more? ask our team for a discount!)
Parent Platters are available for pre-order, otherwise the cafe may be open throughout your event for guests to purchase food or drinks for themselves (the cafe will close 1 hour prior to the conclusion of your event)
Check out our party flyer for parent platter options and pricing.
We can also arrange a parent 'drinks tab' for the day. This tab can be as free-flowing or as restricted as you like, completely personalised to your budget.
Outside drinks are allowed into the centre for After hours parties, with any rubbish being removed at the conclusion of the event by you. we do not take any responsibility for food or drinks provided by you or an outside caterer. Terms and Conditions apply.
Extras such as face painting, pinatas and balloon twisting are available! check out our party flyer for more information and pricing. more options can also be found on the party section of our website.
You are welcome to bring in outside entertainers/costume characters, although they must provide us with their blue card and a certificate of liability. we take no responsibility for these outside entertainers.
How much is adult entry and what about siblings?
All parents of party guests are free to attend
There are a few options for siblings of party guests:
Siblings are just $5 per child entry only,
Otherwise you're welcome to add siblings to the party.
Please let your party host know your choice prior to the party start time.
The cafe will be open for siblings to purchase food/drinks if they are not included in the party. the cafe will close 1 hour prior to the conclusion of your event.
Can I decorate or bring party bags/balloons?
Decorations/Balloons: YES! we encourage guests to bring fun accessories or balloons to enhance their party theme.
You may start setting up 30 minutes prior to your party start time. unfortunatly earlier set up is not available as the centre is being used by other guests and parties.
if you require more time, you will need to book the party 15-30mins minutes later ($50+ surcharge dependant on time required).
A party host will be available to assist with your decorations as needed.
We recommend dropping off some decorations (especially any table cloths/tableware) the day before your event so your party host can begin setting up as soon as the space becomes available. Latex Helium balloons only last 8 hours, whereas foil helium balloons can last a few days so please keep this in mind if planning to drop off these prior to your event.
Please Note: Only Mounting Tack (Blu-Tack) may be used to hang decorations on the wall, and ALL decorations must be removed at the conclusion of your event.
Need some help for decorations? ask our team as we've only hosted a MILLION parties so we've seen some pretty cool ideas
Party bags may be included in your package, however you're welcome to bring novelty toys to add to our bags or supply your own bags (please ensure NO nut products!). Party bags must be handed out as children leave to ensure no small toys or candy wrappers are taken into the play equipment.
What happens during our party?
Please speak with one of our party team to discuss the run down of the package you have booked. Each party package runs differently. if you would like your party run a certain way, please discuss with our team and we'll do our best to accomodate where possible.
We're available either via phone (07 5665 9645) or via our Facebook page
Staff Areas restricted at all times, regardless of package booked
How do i leave feedback about my party?
Positive or constructive, we want to hear it!
Happy? Best day of your childs life? Fallen in love with your party host becuase she was THAT AWESOME? Planning to book for next year? We want to hear about it!
shout it from the rooftops on Facebook or Google, or even just shoot us a private message to email@example.com so we can thank our team for their hard work. A public review helps our local family business to grow, and is one of the best ways to thank your party host!
Not so happy? something went wrong? Email us! firstname.lastname@example.org
During your party, staff are always happy to help with any questions or concerns to ensure you're enjoying the special day. if something isn't going the way you planned, speak with your party host or the duty manager so we can work with you to improve your experience.
Remember, we can't fix a problem we don't know about so keep up communication with your party host to ensure your party is just the way you like it.
We have proceedures in place for many reasons (time management, safety, etc.), and your host will run through our party run plan for the day at the start of your event. at the conclusion of your event, your party host (or a cafe attendant) will ask if you enjoyed the party... this is the perfect time to share any feedback. especially if you had an AWESOME time or even if you think we could improve in some areas. we're here to listen and get better!
When do we need to leave?
Guests will need to leave by the conclusion time of your event. There is a surcharge of $75 per half hour after the conclusion of your event if guests are still in the venue (with a grace period of 10mins).
There is 30 minutes allocated for cleaning and resetting after your party.
Any decorations or supplies you have, need to be removed from the venue in this time and disposed of in your own way. the surcharge will apply for excessive cleaning needed or removal of your decorations if these are the reason for the delay.
final payments are due at the conclusion of your event
please speak with our team if you're unsure of these conditions
Who will supervise the kids?
Parents/Guardians are responsible for themselves as well as all children they bring into BigTop Playhouse. our 'house rules' still apply to after hours parties.
Staff and party hosts are not responsible for children. Party hosts will host party and entertain children with games and slide races.
Socks are compulsory for anyone using the equipment.
Behavior will be monitored of all children and adults, and guests may be asked to leave if their behavior is not coherent to the environment of the venue (at the discretion of the staff).
Adults that are intoxicated will be asked to leave. smoking is not permitted on the premises.
Can I hire the venue without needing the party extras?
Yes! we offer venue only hire
This option allows you to provide the food, drinks, entertainment and music.
Do it yourself in our awesome play centre venue
you will have full private venue hire (hire per hour), with the cafe open for food/coffees/snacks and 2 staff onsite!
speak to our team about your options! 07 5665 9645
Perfect for birthday parties with more adults than kids, work functions, end of year class/group/club celebrations, or adult events that need to allow for children attending.
Share your ideas with us and we can plan the fun! available 7 days after normal trading hours.